National Driver Offender Re-training Scheme (NDORS)

Driver education courses delivered in Essex by the Safer Essex Roads Partnership (SERP)

Safer Essex Roads Partnership (SERP) is comprised of key organisations who work together to make Essex roads safer. SERP is commissioned to deliver all National Driver Offender Retraining Scheme (NDORS) education courses on behalf of any police force participating in the NDORS scheme.

We have a fully procured team of experienced, professional, NDORS licenced trainers.

We are able to offer all NDORS courses in a choice of locations. During the COVID pandemic we are offering all courses on a digital platform to be completed in the comfort of your own home.

We endeavour to provide a variety of start times, seven days a week (including Bank Holidays), morning, afternoons and evenings, subject to availability.

Click on relevant section for more information.

FAQs

Prior to attending

Who runs the NDORS courses?

In Essex the course provider is Essex County Council, working in partnership with Essex Police as part of the Safer Essex Roads Partnership.

You can attend a digital course in the comfort of your own home regardless of where you live.

Other courses are also available in other areas.

How do I know if I am eligible for a Driver Education course?

Courses will only be available to drivers/riders via an offer from a police authority. Having attended a course, you will not be eligible to attend a second course of the same type within three years of your offence.

How do I know if I am booking the right course?

Your driving licence number will be recognised for a specific course type

How do I book a course?

The Safer Essex Roads Partnership off all courses. The letter offering you a course from the referring police authority will give you details of how to book a course.

Click here to book a course.

If I attend a course will I still have to pay the fine and have penalty points on my licence?

No. Once you have successfully completed the course, there will be no further action taken for that offence and there will be no record of this on your licence.

Do I have to pay for the course?

Yes. The cost of the course varies between course type. Please see Course Information document for current price of courses

(If you have financial difficulties with making the payment at the time of booking, please contact the Safer Essex Roads Partnership Booking Office.)

When do I have to pay for the course?

All courses need to be paid in full, a minimum of seven days before attendance.

What happens if I am late, or am unable to attend on the day?

If you are late you will not be admitted to the course. It is your responsibility, having accepted the offer, to ensure that you arrive in plenty of time.

You should contact your course provider if you are not admitted or unable to attend to arrange an alternative course date. For Essex courses please contact the Booking Office(above) Rebooking fees may be incurred. Full details can be seen in our terms and conditions

If you fail to re-arrange a course that you have been late for, or have been unable to attend, your details will be returned to the referring police authority for their further action.

What if I have specific needs?

Prior to attending a course, please advise the booking office if you have any specific needs     that may need to be taken into consideration in order to ensure that you can fully participate in the course. Every effort will be made to make reasonable adjustments to facilitate your needs.

How safe is my personal information that I must provide?

Please see our privacy statement

Will there be a test? Can I fail the course?

There will not be a written test, however there will be group discussions that you will be    expected to participate in to successfully complete the course.

For courses with a practical element: if you demonstrate that your driving is a danger to yourself or other road users, it may not be possible to complete the course. Whilst this situation rarely occurs, termination of a course at this stage will result in the client details being returned to the referring police authority for their consideration.


At the course

What will I need when I attend the course?

For all course types you are required to produce current photo identification (original only, copies will not be accepted). For digital courses please provide paper and pen.

Will there be a break during the course?

Yes, all course times allow for a comfort break

How many people will be on the course?

The number of people on the course may vary but generally they will be 12 people on a course at a venue and 9 people on a digital

Where will I have to go to do the course?

Your booking confirmation will confirm the date and time that you have chosen to attend the course

Digital courses are online courses that can be completed in the comfort of your home

Venue courses – are arranged at various locations in Essex

All courses are arranged weekday, evenings, weekends, and bank holidays and are subject to availability


After the course

How will the police know that I have attended the course?

Upon successful completion of the course, the register is updated and submitted to the national police database

You will receive an email confirming your attendance and the opportunity to give anonymous feedback.

Terms and Conditions

By accepting the opportunity to attend a digital course from the referring police force, you are entering into a contract to abide by the following Terms & Conditions.

1. Full payment of the course fee, with either a debit or credit card, is required when the course booking is made. In exceptional circumstances an alternative payment method may be available; this must be discussed with the booking office.

2. The course fee payable by the client will be that as advertised at the time of booking. SERP retains the right to vary course fees at any time.

3. When full payment has been received a confirmation email will be issued to the client.

4. Once a place on a course is booked and confirmed it is the client’s responsibility to ensure attendance at the specified time. SERP cannot be held responsible for the non-delivery of the confirmation email.

5. Once a course date has been confirmed all changes within TWO CLEAR DAYS prior to the course date will incur an administration charge. If SERP are unable to deliver the course due to unforeseen circumstances, the course will be rescheduled as soon as possible with no additional charge. The new course date will be subject to availability within the timescales specified by the police for the client.

6. Information and link to access the digital course will be sent by SMS and email to the client by (at the latest) 4pm the day before the course. The links for weekends and bank holidays are sent the previous working day. In the event that the booking has been made at short notice, the information and link will be sent the morning of the course. It is advisable to use this information to access the course 15 minutes prior to the course start time.

7. If a client fails to attend, complete the course or is late, for any reason, please contact the booking office to discuss rebooking. A re-booking fee may be required.

8. The client must produce their valid photographic I.D. ie. in-date photo card driving licence or current passport. Please note: A photocopy or photograph of the document will not be accepted. If a current photo identification is not available, the client must contact the booking office prior to the date of the course.

9. When booking the course you are agreeing NOT to record or take screenshots of the course or any part of it.

10 Every effort will be made to accommodate special requirements provided that they are indicated by the client at the time of booking the course. Failure to notify the booking office in advance may result in the client being refused entry to the course. A client who needs the services of an interpreter, to accompany them on the course, will be required to provide an interpreter at their own cost. The interpreter must be a minimum age of 18 and be able to provide current photographic identification at registration of the course. We are able to offer the facility of speech to text.

11. Only persons responsible for the delivery of the course and clients attending the course will be allowed to attend. There may be occasions where a registered assessor or monitor will attend the course to attend the course to ensure national compliance.

12. To complete the course, the client must:

For Digital course:

Access the course 15 mins prior to the scheduled start time, with current photo ID.

Ensure they are in a quiet location with no distractions

Attend for the entire duration of the course on a device with active audio and video settings

Make a positive contribution through active participation.

For Venue based courses

Arrive at the course venue at least 15 mins prior to the scheduled start time, with current photo ID.

Attend for the entire duration of the course.

Make a positive contribution through active participation

13. All mobile communication devices (mobile phones etc.) must be switched off for the duration of the course. Failure to do so will result in the client being removed from the course. If a client is using a mobile phone to attend a digital course, the facility to receive incoming calls and messages must be disabled

14. Any clients who are abusive or disruptive will be removed from the course immediately and their details will be returned to the referring police authority.

15. No alcoholic beverage to be consumed during the course.

16. If a client is unfit, through alcohol or drugs, or for any other reason, they will not be allowed to complete the course.

17. Clients will be expected to dress appropriately, to avoid causing offence to other participants.

18. A client’s personal data will only be used for the purpose of providing the course.

Updated: February 2021

Course Information

How long is the course? How much does the course cost?

The course duration and price vary depending on the course type:

If you have financial difficulties with making this payment at the time of booking, please contact the Essex County Council Booking Office on 01277 636675 (Mon-Fri, 7.30am – 4.30pm).

When are the courses?

We endeavour to provide a variety of start times, seven days a week (including Bank Holidays), morning, afternoons, evenings, subject to availability.

What do I need to complete the course?

The client must produce their valid photographic I.D. ie. in-date photo card driving licence or current passport. Please note: A photocopy or photograph of the document will not be accepted. If a current photo identification is not available, the client must contact the booking office prior to the date of the course

You will need pen and paper

There is no test to be taken on any of the driver education courses but drivers must fully participate to complete the course.


Aims and objectives of the driver education courses

SERP is committed to road safety and is actively seeking to educate rather than prosecute drivers who have exceeded specific speed limits.

The purpose of the NDORS courses is to give eligible offenders the opportunity to attend a course as an alternative to the Fixed Penalty system (Paying a fine and penalty points to be endorsed on their licence).

In some situations, it could prevent a summons to attend court being issued.

The courses are only available by referral from the police.

NDORS website..

The general philosophy is that motorists may be offered a course as an alternative to enforcement sanctions, only where their driving may have amounted to a lapse of concentration or an error of judgement, with no serious consequences or high risk

The police developed the policy behind NDORS and the scheme is operated on behalf of the police, who recognise the value of trying to change how people drive rather than imposing a fine and licence penalty points for traffic offences.


Aims and objectives by course type:

National Speed Awareness Course in a digital classroom Manual Release 2, January 2021

The course aims to: Make our community safer by helping people to drive at a safe speed within the speed limit through the following objectives: • Improve knowledge of speed limits and skills in identifying different speed limit areas; • Increase understanding of the negative consequences of speeding; • Increase skills in recognising and managing pressure to speed; • Increase awareness of the importance of concentrating on the roads and anticipating hazards; • Increase intentions and reduce barriers to drive or ride at a safe speed.

National Motorway Awareness Course in a digital classroom Manual Release 1, March 2020

The course aims to make motorways safer and more efficient, providing a better experience for people who use them and work on them. It does so by: • Increasing knowledge of the meaning of smart motorway signs; • Increasing understanding of why variable speed limits and lane closures are imposed; • Increasing understanding of how to use emergency areas safely and appropriately; • Increasing awareness of the risks of breaking rules on motorways; • Increasing intentions and reducing barriers to comply with motorway rules.

What's Driving Us Trainer Manual Release 2, January 2021

The course aims to create safer communities by increasing the likelihood that clients drive safely and considerately, in line with the Highway Code. Its objectives are to: • Increase clients’ understanding of what constitutes safe and considerate driving, and the ways in which the Highway Code supports this • Increase clients’ understanding of the causes and negative consequences – for themselves and for others – of risky and inconsiderate driving • Increase clients’ understanding of their own personal susceptibility to these consequences • Increase clients’ understanding of the extent to which other road users drive in accordance with the Highway Code – and expect them to do so too • Increase clients’ understanding of the importance of concentration, observation, anticipation and allowing adequate space and time • Increase clients’ awareness of how their own driving could be considered unsafe or inconsiderate, and encourage them to create an action plan to address personally relevant issues

Safe & Considerate Driving Trainer Manual Release 1.1, May 2020

The course aims to create safer communities by increasing the likelihood that clients drive safely and considerately, in line with the Highway Code. Its objectives are to: • Increase clients’ understanding of what constitutes safe and considerate driving, and the ways in which the Highway Code supports this • Increase clients’ understanding of the causes and negative consequences – for themselves and for others – of risky and inconsiderate driving • Increase clients’ understanding of their own personal susceptibility to these consequences • Increase clients’ understanding of the extent to which other road users drive in accordance with the Highway Code – and expect them to do so too • Increase clients’ understanding of the importance of concentration, observation, anticipation and allowing adequate space and time • Increase clients’ awareness of reasons why their own driving could be considered unsafe or inconsiderate, and encourage them to create an action plan to address personally relevant issues • Improve clients’ driving behaviours and skills through practical, personalised, on-road coaching. The last of these objectives is addressed in a follow-up coaching session.

Where are the courses held?

 

Digital Courses

All courses are currently ONLY available on the Zoom digital platform. The courses can be completed in the comfort of your own home.

For more details please view Course Information.

Venues

All venue-based courses are currently suspended until further notice and replaced with digital online courses.

We hope to be able to return to venues in 2021 (subject to national and regional restrictions) and, when we do, venue maps and local transport information will be shown here.

Accessing our digital courses

Process for clients who have limited or no internet facility:

1. Do you have internet connection? Do you have a device?

2. If you do not have a device, can a friend or family member help you with loan of a device?

3. With your permission, the booking office will offer to speak to family/friend/neighbour to offer help and advice if required

4. We can assist/advise how to download the app or suggest family/friend may do it for you.

5. If you are unsure if you are able to access the course, we can arrange a for a trial zoom meeting for you and we will send a link to you to access this. At a pre-arranged time, we can talk you through how to access the trial zoom meeting i.e. audio and video settings.

6. We will assist you and reassure you at every step until you can see and hear our team member on zoom.

7. If you are still unsure about accessing the course, we can call you,by arrangement on the telephone ten minutes before the course start time and talk you through the access process, step by step, until you can see and hear the trainer.

Zoom issues If using a computer/laptop          

If you have used Zoom before:

- About 15/20 minutes before course start time, click course link sent to you in the email the day before course

- If asked, enter your name (first name is fine)

- You will see yourself on the screen, click – Join with Video

- “Please wait, the meeting host will let you in soon” message will appear

- When Host admits you, click – "Call using Internet Audio”

If you have not used Zoom before, you may need to download the Zoom app before the course:

- Click the course link sent to you in the email prior to the course

- Internet browser opens “When system dialog prompts, click Open Zoom Meetings. If you have Zoom Client installed, launch meeting. Otherwise, download and run Zoom.”

- If there is not a dialog box “Open Zoom Meetings”, click “download and run Zoom”

- About 15/20 minutes before course start time, click course link sent to you in the email prior to the course

- If asked, enter your name (first name is fine)

- You should see yourself on the screen, click – Join with Video

- “Please wait, the meeting host will let you in soon” message will appear.

- When Host admits you, click – Call using Internet Audio”

If using a mobile phone or tablet

- If possible, download free App – “Zoom Cloud Meetings” before course date.

- About 15/20 minutes before course start time, click course link sent to you in the email prior to the course

- If asked, enter your name (first name is fine)

- You should see yourself on the screen, click – Join with Video

- “Please wait, the meeting host will let you in soon” message will appear.

- When Host admits you, click – Call using Internet Audio”

Please contact us in advance of your course if you are unsure, have any questions or would like to have a practice zoom session.

Special requirements

We cater for the requirements of people who share a protected characteristic by, for example, providing a prayer room for those who require prayer facilities, providing assistance for those with hearing impediments or providing facilities for breastfeeding mothers.

If you have a mobility issue, all our venues are DDA Compliant and offer disabled parking facilities.

If you have any additional requirements, please contact us and we will undertake a risk assessment and try and facilitate your needs.

Contact Us

Our booking office hours are: 0730 - 1630, Monday - Friday

Email: driverintervention@essex.gov.uk
Telephone: 01277 636675

We are currently working remotely, please leave a message and a member of our booking office will call you back as soon as possible.

If you are calling outside our working hours, we will call you the next working day.

If you call over the weekend, we have reduced staff and your call will be returned on Monday morning.

If you are emailing us outside these hours, we will respond to all emails the next working day.

Privacy Notice

The information you provide will only be used for the purpose of administering a Diversionary course and will be securely shared with NDORS to administer the course. If you complete the course, your information will remain on the NDORS national database for road safety research purposes for three years, after which your personal data is removed to anonymise the record. This anonymised data will be kept for another three years before being deleted. We will not share your data with any other third parties unless we are required or permitted to do so by law.

Feedback

"I have just completed the Speed Awareness Course online and wanted to say how informative and interesting it was.  It was a good refresher of knowledge and consequences and the trainer was knowledgable and kept us all engaged."


“Thank you for the course today. I thought the course was great and the trainer led it very professionally but also friendly. Thanks so much.”


"Just a quick email to say thought the course I was on was a real eye opener, it was run well and not what I was expecting wasn’t like a class room which was good. I think this is much much better online it’s easier to get course and to be able to choose one at the best times rather than having to book a day off is a huge bonus. Think this way even after lockdown will benefit everyone."


"I attended a speed awareness course and the trainer was fantastic. Very clear and easy to understand. I learned a lot from the course and being a first time zoomer found it very easy to do."


"I was not looking forward to attending the course and I thought I would be bored. However, the trainer made it fun which meant the time went quicker than expected. He was also very clear with what he was saying and made sure everyone understood or had any questions.

I also felt that the trainer was non judgemental which helped us all feel at ease.

The trainer had a great energy about him which helped with the learning and I could tell he was passionate about what he does."


"The trainer we had was very good, a lot of inclusion with the group and very engaging. 

Even though the course was just shy of 3 hours, the time flies by."


 "I just wanted to take the opportunity to express how positive the course was. The trainer made everyone feel comfortable, and really differentiated the learning successfully based upon our existing experience and needs. She was warm and friendly whilst remaining exceptionally professional. The subject content, which could potentially have been a tad dry was made really interesting in a way that ensured that lessons to take away remained paramount, whilst also really engaging the entire group."


"To be able to say that I have learned a lot after over 20 years of driving, as well as leaving the course truly committed to establishing good driving habits AND to have enjoyed the course was largely thanks to the trainer. I would really appreciate it if this feedback could reach her-she she really is making an important difference in doing what she does.

Many, many thanks."

Last Updated: March 2021

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